Shipping policy

  • Orders are processed in the order they are received. Our current processing time is 4 to 8 business days which does not include weekends or holidays. 
  • Please note, that business days include Monday thru Friday and exclude holidays. We will confirm the shipment of your order via email once shipped.
  • All orders are shipped from our location in Shippensburg, Pennsylvania via USPS or UPS, and FedEx.
  • Order(s) are combined into as few shipments as possible to save on shipping costs. Please note, there are no refunds on shipping if multiple orders are shipped in one package.
  • We reserve the right to choose the most economical carrier to ship your package, this may adjust a shipment if overnight or next day option is selected. 
  • Shipping cost is non-refundable for returned, undeliverable, or unclaimed packages. This includes packages that are refused.
  • Home decor with Michelle does not deliver to P.O. Boxes, Alaska, Hawaii, US Territories, and Military Addresses (APO/FPO)

  • Once your package is delivered, you have 14 days to email us regarding any issues, including damaged or missing items. Claims submitted after 14 days will only be accepted as store credit. Please include your order number and clear photos of the item and packaging so we can assist you quickly

Home Decor with Michelle is NOT responsible for:

  • Delays with all carriers.
  • Lost or marked delivered items. To file a claim with the carrier, please click one of the following links: www.ups.com/us/en/support/file-a-claim.page  or USPS Claims Support

  • Items that arrive damaged in transit must be reported within 14 days of delivery. Please take clear photos of the damage and email your order number, photos, and the item name to homedecorwithmichelle@gmail.com. A claim will be filed on your behalf, and a refund or replacement will be issued depending on stock availability.

Wrong Address Disclaimer

  • It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.  If you decide to cancel your order or change your shipping address, please contact us via email at homedecorwithmichelle@gmail.com as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so in time.
  •  When placing an order online, please note that your credit or debit card will be charged at the time of purchase. Orders are processed in the order they are received within 4 to 8 business days.